Q: Our agency has been selected to handle business travel for a major corporation in our area. The corporate travel manager has told us that the corporation wants a written contract with a "service ...

In this era of outsourcing, many organizations have realized significant cost reductions from disaster recovery (DR) infrastructure outsourcing. Often, this goal has been achieved at the expense of ...

This excerpt from the upcoming book, SQL Server 2008 Administration in Action, introduces the role of service-level agreements (SLAs) as part of a DBA's overall strategy to maintaining reliable ...

Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

The principle should be that you have access to all of the services that you need to so that you can in turn provide your services as a social enterprise. It means negotiating SLAs is a vital process ...