Everyday email habits can shape trust, defensiveness, and behavior at work. Being copied more than necessary in the workplace sends signals leaders might not have meant.

From typing in all caps to hitting reply-all unnecessarily, professionals often make subtle missteps when drafting work emails. Although most of these faux pas are innocent, some mistakes can lead to ...

Business Insider asked an etiquette expert what employees should avoid doing when sending an email. When writing an email, it's best practice to include both an appropriate greeting and a closing.