The following excerpt is from Susan Gunelius’ book Ultimate Guide to Email Marketing for Business. Buy it now from Amazon | Barnes & Noble | iTunes | IndieBound Before you write an email message, you ...

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

Many people have been writing emails and texts since middle school. Your audience was interested in what you had to say. And your audience was small. Today, your audience is desperate to delete, defer ...

Writing an effective introduction email is a valuable skill, especially when connecting colleagues who can benefit from each other’s expertise. A well-crafted introduction email can create networking ...

Say you just got interviewed and want to cement a good impression — or make up for a less-than-perfect performance. Try writing an interview thank-you email. Following up an interview with a concise ...

Email has been around for 50 years, and for most of that time, it's remained relatively unchanged. Until now, at least. In the two years since the launch of ChatGPT, email has received a dramatic ...

Working from home can offer significant benefits, including increased productivity, improved work-life balance, and reduced commuting time. However, securing a work-from-home arrangement often ...

Regardless of your job, rank, or industry, written communication is a skill that can set you apart from your peers. Here’s a three-step framework to help you level up as a writer—whether you’re ...