In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...

In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ...

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...

Google said on Wednesday that it's bringing expanded bot support to its team-based messaging platform Hangouts Chat, the enterprise-focused replacement for Classic Hangouts following the closure of ...

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Google considers its AI expertise as a key selling point for Google Cloud. "We are steadily transferring advancements from Google AI research into cloud solutions that help you create better ...

If you’ve ever chatted with a Google Assistant speaker, you might know how frustrating it is to be told “I’m sorry, I don’t know how to help with that yet.” Luckily you don’t have to wait for someone ...