Loyalty isn’t built in dashboards or rewards programs. It’s formed in brief, human moments that make customers feel seen.

The company on Jan. 20 announced Lucidworks Data Enrichment, a new feature that uses multimodal generative AI to ...

Data reveals retail returns remain a frequent, high-impact interaction, with 60% willing to use AI-powered customer service TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native customer experience ...

VWO and AB Tasty agreed on Jan. 20 to combine into a single digital experience optimization platform. The deal aims to create ...

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

Chaos is the real slowdown. The “Department of No” isn’t the villain — disconnected, manual work is what kills speed and ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

Page speed suffers quietly. These 10 common website bottlenecks slow load times, hurt conversions and chip away at long-term ...

As AI floods the content landscape, differentiation now hinges on story, structure, and human judgment—according to 10 B2B ...

Bloomreach on Jan. 12 announced Loomi Connect, a product that makes the company's product discovery technology available through the Model Context Protocol (MCP). The integration allows brands to ...

A look back at Season 2 of The CMO Circle and the biggest lessons CMOs shared about AI, leadership and growth.